Requesting a Revised Invoice or Account Statement

Introduction

If you need a revised invoice or an account statement, our team can help. We can issue revised invoices for billing discrepancies and provide account statements upon request.

When to request a revised invoice

Request a revised invoice if you notice an issue with billing details, such as an incorrect amount, invoice date, customer name, tax information, or order reference. Please include the specific invoice number and a clear description of the discrepancy.

When to request an account statement

You can request an account statement if you need a summary of transactions, outstanding balances, or account activity for a specific period. Statements are useful for reconciliation, auditing, and internal finance review.

How to submit your request

1. Contact us through your usual support channel.
2. Provide the invoice number, account name, and the date range or statement period you need.
3. Include any supporting details that will help us verify and process the request quickly.
4. Our team will review the request and send the revised invoice or statement once it is ready.

Information to include

• Invoice number or account reference
• Customer or company name
• Relevant dates or billing period
• Description of the discrepancy or statement request
• Any supporting documents or notes

Need help?

If you are unsure which document you need, contact support with the details of your request and we will guide you to the correct next step.