Not Receiving a Password Reset Code or Link

Introduction

If you are not receiving a password reset code or link for your SalesOrder account, this guide will help you check the most common cause and next steps. In many cases, the issue is related to the company email configuration used to send reset messages.

Issue description

Password reset emails or links may fail to arrive when the Default (From:) address is not correctly configured in the company settings. This can prevent SalesOrder from sending the reset message successfully.

Signs

• You request a password reset but do not receive an email or link.
• The reset message is delayed or never arrives in your inbox.
• Password reset messages are not being sent from the expected company email address.

Basic troubleshooting steps

1. Check the company configuration in SalesOrder.
2. Confirm that the Default (From:) address is correctly set.
3. Save the configuration changes and try requesting the password reset again.
4. Check your inbox, spam, and junk folders for the reset email.

Advanced troubleshooting steps

Step 1: Verify the sender address

Review the company settings and make sure the Default (From:) address is a valid, active email address that your organization can send from.

Step 2: Test the password reset flow again

After updating the address, request a new password reset code or link to confirm the issue is resolved.

Contact support

If the issue persists after confirming the Default (From:) address, contact SalesOrder support for further assistance. Include your company name, the affected user account, and any error details if available.

Additional resources

You may also want to review your email delivery settings and any internal spam filtering rules that could block automated messages from SalesOrder.

Conclusion

Most password reset delivery issues can be resolved by correcting the Default (From:) address in the company configuration. If you still cannot receive the reset code or link, our support team can help investigate further.